Reference Division

Function

To organize and guide readers searching for information, respond to all library users’ requests, gradually improve information search engine of the National Library of Vietnam.

Tasks

To organize talks and exhibition of materials by topic
To manage, maintain and serve readers with books of the Reference and Professional Collection.
To train library users how to search for information on many different resources and evaluate selected information.
To develop and organize reference information sources in many different fields from current events, economy-social, technical information and professional information etc.
To provide information on request in many different ways, such as Q&A, copies of materials, bibliography collecting, list of collections, selected information in paper format, via email or by post.
To receive and respond directly to library users’ information request, via phone or email.
To develop an own library’s search engine to perform tasks assigned, encode records and manage databases; produce information and documentary products.
To implement information services at the address for library users inside and outside library building. Making records archive of information services on Q&A.
To marketing and introduce readers services and information-documentary products of the National Library of Vietnam.
To compile the regional bibliography and bibliography by topics.
To manage the catalog system of the National Library of Vietnam
Do research on the theory, learn from experience and make professional guidance; to build up performance evaluation and technical processing procedures on information reference.

Services and products

NATIONAL LIBRARY OF VIETNAM